FAQ
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Frequently Asked Questions
A: We provide comprehensive creative services including graphic design, brand identity development, professional printing, photography, motion graphics, and custom apparel. Our goal is to be your one-stop solution for all visual communication needs.
A: You can request a quote through our contact form, email us directly, or call our office. Please provide as much detail as possible about your project requirements for an accurate estimate.
A: Turnaround times vary depending on the complexity and scope of the project. Simple designs typically take 2-3 business days, while complex projects may take 1-2 weeks. Rush orders can be accommodated for an additional fee.
A: Yes, we include up to 3 rounds of revisions in our standard design packages. Additional revisions can be requested for a nominal fee.
A: Absolutely! We can work within existing brand guidelines or help develop new ones if needed. Just provide us with your current brand assets and guidelines.
A: Yes, upon final payment, you’ll receive all source files in various formats suitable for print and digital use.
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A: We accept PDF, AI, PSD, EPS, and high-resolution JPG files. PDF format is preferred for printing to ensure the best quality output.
A: Yes, we can handle both the design and printing of your project. This ensures optimal quality and compatibility between design and print specifications.
A: Minimum quantities vary by product. Business cards start from 100 pieces, while banners can be ordered individually. Contact us for specific minimum requirements.
A: Yes, we offer both studio and on-location photography services. Travel fees may apply for locations outside our standard service area.
A: The number of delivered photos depends on the package selected. We typically deliver 20-50 edited high-resolution images for standard sessions.
A: Edited photos are typically delivered within 1-2 weeks of the shoot date, depending on the scope of editing required.
A: We accept cash, bank transfers, mobile money, and major credit cards. A 50% deposit is typically required to begin work, with the balance due upon completion.
A: For larger projects, we can discuss payment schedules that work for both parties. Please inquire about payment plan options when requesting your quote.
A: We strive for 100% customer satisfaction. If you’re not satisfied with the final product, we’ll work with you to make it right. Refund policies vary by service type and project stage.
A: Yes, rush services are available for most projects with additional fees. Please contact us to discuss your timeline requirements.